Return & Exchange Policy

Last Updated: November 06, 2026

Our Return & Exchange Commitment

At Kargha (kargha.in), every handcrafted product is woven, shaped, and finished with deep artisan passion. We want you to love your handmade treasures. In case an item does not meet your expectations, is damaged in transit, or received incorrectly, we offer a transparent and hassle-free return and exchange process.

1. Return Eligibility Conditions

To be eligible for a return or replacement, the product must satisfy the following conditions:

• The request is initiated within 7 days of delivery.
• The item must be unused, unwashed, unaltered, and in the exact condition received.
• Original brand tags, authenticity cards, dust covers, and packaging must be intact.
• The order invoice or proof of purchase is required.

2. Non-Returnable Items

The following categories cannot be returned or exchanged:

• Custom-ordered, personalized, or made-to-measure handicrafts.
• Items purchased during clearance or "Final Sale" events (unless defective).
• Items showing visible signs of wear, perfume odor, washing, or damage incurred after delivery.

3. How to Initiate a Return or Exchange

1. Submit Request: Contact us via email at support@kargha.in or visit our Contact Us page. Mention your Order ID and the reason for return.
2. Attach Photos/Video: For damaged, incorrect, or defective items, please attach 2-3 clear photographs or an unboxing video.
3. Reverse Pickup: Upon confirmation, our courier partner will schedule a doorstep pickup within 2-3 business days.
4. Inspection & Resolution: Once received at our studio, our team will inspect the item and immediately initiate your replacement or refund.

4. Refund Methods & Timelines

Once approved after inspection:

• Online Prepaid Orders (UPI, Net Banking, Cards): The amount is credited back to the original source account within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Refunds are processed via direct NEFT/IMPS bank transfer or UPI within 5 business days after you provide your account details.

5. Damaged or Defective Items

If your package arrives visibly damaged or tampered with, please take photos before opening and notify us within 48 hours. We will arrange an immediate priority replacement at zero additional cost to you.