Last Updated: November 06, 2026
Your Privacy Is Our Sacred Trust
Kargha operates the website https://kargha.in. We are deeply committed to safeguarding the privacy and personal information of our customers and visitors. This Privacy Policy outlines what information we gather, how we utilize it, and how your data is secured.
1. Information We Collect
When you browse our catalog, register an account, or complete a purchase, we may collect:
- Contact Details: Full name, email address, mobile phone number.
- Shipping Information: Physical delivery address, city, state, postal pincode.
- Account Details: Login credentials, order history, wishlist selections.
- Technical Data: IP address, browser type, device information, and pages viewed to optimize site speed and performance.
2. How We Use Your Information
We utilize your personal information solely for legitimate business operations:
- Processing, packaging, and dispatching your handmade orders.
- Sending shipment tracking links, invoice copies, and SMS/WhatsApp delivery updates.
- Providing responsive customer support for queries and custom order requests.
- Preventing fraudulent orders and maintaining e-commerce security.
- Sending seasonal promotions or artisan updates (only if you opt-in; you can unsubscribe anytime).
3. Data Sharing & Third Parties
We never sell, rent, or trade your personal data to external advertisers. We only share necessary details with trusted service partners strictly required to fulfill your order:
- Logistics Partners: Courier services (e.g. Delhivery, BlueDart, DTDC) to deliver parcels to your doorstep.
- Payment Gateways: Authorized payment processors (e.g. Razorpay) to complete financial transactions securely.
4. Data Security
We implement rigorous administrative, technical, and physical security measures to protect your personal details against unauthorized access, loss, alteration, or misuse.
5. Your Data Rights
You have the right to access, review, modify, or request deletion of your account profile at any time by visiting your My Profile dashboard or contacting us at support@kargha.in.
