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At Kargha, we take immense pride in the quality and craftsmanship of our products. We want you to love and cherish every item you purchase from us. However, we understand that sometimes, expectations may not align with reality. In such cases, here's how we handle refunds:
Money-Back Guarantee
We do not offer cash refunds. If you're not completely satisfied with your purchase, we provide the following options:
- Product Exchange: You can exchange the product for another item of equal or lesser value. We're here to ensure you find the perfect Kargha creation that resonates with your style.
- Purchase Another Product: If you prefer, you can use the purchase amount toward buying a different product from our collection. Explore our range, and we'll assist you in finding the right fit.
- Credit Note: In instances where neither an exchange nor a new purchase aligns with your preferences, we're happy to issue a credit note for the purchase amount. This credit note can be used for future shopping with Kargha.
Please note that our refund policy is designed to provide flexibility and ensure your satisfaction with our products. To initiate a return or exchange, please contact our customer support team within 7 of receiving your order.
For any questions or assistance regarding our refund policy, feel free to reach out to our customer support team at support@karghaindia.in.
We appreciate your trust in Kargha and are committed to delivering exceptional quality and service every step of the way.
Returns:
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@karghaindia.in. If your return is accepted, we will arrange the reverse pickup. Items sent back to us without first requesting a return will not be accepted.
Please note unboxing video is required to initiate an exchange or new product dispatch for wrong product and empty box delivery.
You can always contact us for any return question at Support@karghaindia.in.
Damages and issues:
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item. so that we can evaluate the issue and make it right.
Unboxing video is required to initiate an exchange or new product dispatch for wrong product delivery and empty box delivery.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and items purchased during “End Of Season Sale”. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges:
All items with or without manufacturing defects are subject to exchange. Inturn, a customer has to purchase another product of equal size or price greater than the current order value.
The fastest way to process an exchange is to return the item you have, and once the return is accepted, we will ship the new product. If you opt to exchange the current product with a different product, you will have to pay a differential amount if any. Likewise, if the differential amount is less, we will refund you this amount in terms of store credit.
